Email:
info@needlewaves.com
Privacy Policy
At Needle Waves, we are dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, utilize, and protect your personal information when you engage with our website and utilize our embroidery digitizing services. By utilizing our website and services, you consent to the practices outlined in this Privacy Policy.
Information We Collect:
- Personal Information: When you create an account, place an order, or seek assistance, we may gather personal details such as your name, email address, contact number, and billing details.
- User Content: We collect designs, artwork, and other uploaded content for digitization purposes.
- Usage Data: Non-personal information, including IP addresses and browsing activity, may be collected to enhance our services.
How We Use Your Information:
- Service Provision: Your personal information and uploaded content are utilized to process orders and deliver our digitizing services.
- Customer Support: Contact details may be used to address inquiries or issues.
- Marketing: With your consent, we may send promotional materials and updates about our services.
- Legal Compliance: Your information may be disclosed as required by law or legal requests.
Data Security:
We implement reasonable measures to safeguard your personal information from unauthorized access or disclosure. However, absolute security cannot be guaranteed due to inherent internet transmission risks.
Cookies and Tracking:
We may utilize cookies and similar technologies to gather browsing data. You can manage cookie preferences via your browser settings.
Third-Party Links:
Links to external websites may be present on our site; however, we are not responsible for their privacy practices.
Children's Privacy:
Our services are not intended for individuals under 13 years old, and we do not knowingly collect personal information from minors.
Changes to Privacy Policy:
We reserve the right to update our Privacy Policy as needed. Any modifications will be posted on our website.
Refund Policy for Needle Waves - Embroidery Digitizing Services:
Refund Eligibility:
- Refunds are available for orders not meeting our service standards or customer expectations.
- Criteria for eligibility include reporting issues within 30 days and errors resulting from our part.
Refund Process:
- Requests must be made via email to info@needlewaves.com, including order details and relevant documentation.
- Refunds, processed within 15 days, will be issued using the original payment method.
Revision Policy:
- Limited free revisions are provided for orders not meeting design specifications.
- Additional charges may apply for extensive revisions.
Refund Exclusions:
Refunds will not be issued for design preference changes after order completion or errors due to inaccurate design specifications.
Contact Information:
For inquiries about our Refund Policy, contact info@needlewaves.com.
By utilizing Needle Waves’ services, you acknowledge acceptance of our Privacy Policy and Refund Policy.
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